Packaging Requirements

The onus is on you, not the driver to ensure your goods are suitably packaged as described below. Your goods could be rejected by the driver or local depot which will cause delays to your delivery and incur a failed collection charge.

At any stage of the delivery, if your package is deemed oversized or overweight, additional fees will incur.

Whilst every effort is made to ensure safe transport of your goods, Bike Delivery ask customers to package goods in an appropriate manner as described below to greatly reduce the chances of accidental damage during transport.

Bike Delivery also provide suitable packaging for your bike, please select this option at checkout, we'll send a box to you and then collect it when you've packaged your bike.

Your bike must be in a structured box, not simply wrapped in cardboard.

Your box must not exceed:
Weight: 30kgs
Length: 1.6m
Height and Width Combined: 1.2m

(i.e. when you add the width and height together, they should not be more than 120cm)

The bike should also be suitably dismantled to fit in the box. All parts should be securely fixed within the box and bubble-wrap covering the frame to ensure no damage during transit. See our bike packaging guide below.

At any stage of the delivery, all packages are subject to volumetric checks and subsequent charges will incur if your package is deemed oversized or overweight.

* Failure to comply with our packaging requirements will invalidate any liability cover claims.

How to package your bike.

Help protect your bike during shipping and arrive in good condition. Follow this 4 step guide to help you package your bike for shipping.

Sending your bike with Bike Delivery? We have created a practical guide for packaging your bike to help protect your bike during shipping. We have included what materials you need and the best techniques for dismantling and securing your bike.

Tools

  • Allen Key

Packaging Materials

  • Cardboard Bicycle Box
  • Bubble Wrap or Polystyrene Packaging Peanuts
  • Adhesive Tape
  • Cable Ties

Step 1. Remove the Pedals

If pedals are not removed, you run the risk of them piercing through the cardboard and getting damaged. Using the Allen Key, unthread the right-pedal (counter-clockwise to loosen) and vice-versa for the left. Wrap each pedal in bubble wrap.

Tip – Use a freezer bag or plastic pouch to keep pedals, bolts and other small objects safe.

Step 2. Remove the Front Wheel

Turn your bike upside down, loosen the bolt using the Allen Key and remove the front wheel from the brake blocks. Newer bikes will have a quick release bolt.

Tip – Protect the rear wheel axle by covering with bubble wrap.

Step 3. Loosen the Handlebars

Using the Allen Key loosen the handlebars until they are detached from the frame. Using the cable ties, secure the loose handlebars to the main body of the frame.

Tip – To protect the frame, handlebars and forks from scratches wrap in bubble wrap (or foam piping) and secure with cable ties.

Step 4. Pack the Box

Loosen the stem of your handlebars and lower as far down as they will go. Then rotate so they are parallel to the frame and secure with cable ties.

For extra protection line the bottom of the box with approx. Two inches of bubble wrap or polystyrene packing peanuts. Lift the frame with attached components into the box and if you have used a bag for your accessories, tape this to the inside of the box. Fill the rest of the box with remaining bubble wrap or polystyrene packing peanuts. Secure the box closed with plenty of adhesive tape and mark which way is up.