Packaging Requirements

The onus is on you, not the driver to ensure your goods are suitably packaged as described below. Your goods could be rejected by the driver or at the sorting hub which will cause delays to your delivery and incur a failed collection charge.

Whilst every effort is made to ensure safe transport of your goods, Bike Delivery ask customers to package goods in an appropriate manner as described below to greatly reduce the chances of accidental damage during transport.

Bike Delivery also provide suitable packaging for your bike, please select this option at checkout, we'll send a box to you and then collect it when you've packaged your bike.

Your bike must be boxed, not simply wrapped in cardboard, the bike should also be suitably dismantled to fit in the box, we can provide a suitable box if required during checkout. All parts should be securely fixed within the box and bubble-wrap covering the frame to ensure no damage during transit. The length of your final packaged box should not exceed 1.6m with the sum of the width and height not exceeding 1.2m (i.e. when you add the width and height together they should not be more than 120cm) otherwise the driver will refuse the collection, most bike boxes will be within these measurements. Your bike should not exceed 30kg.

If your packaged bike is oversized or overweight it will be returned to the collection address and a £9.99 failed collection charge will apply before any refund is processed.

All packages are subject to volumetric checks and subsequent charges.

* Failure to comply with our packaging requirements will invalidate any liability cover claims.

How to package your bike.

Help protect your bike during shipping and arrive in good condition.

Sending your bike with Bike Delivery? We have created a practical guide for packaging your bike to help protect your bike during shipping. We have included what materials you need and the best techniques for dismantling and securing your bike.

Tools

  • Spanner

Packaging Materials

  • Cardboard Bicycle Box
  • Bubble Wrap
  • Adhesive Tape
  • Cable Ties
  • Packaging Peanuts (Optional)

Step 1. The Pedals

If pedals are not removed, you run the risk of them piercing through the cardboard and getting damaged. Using the spanner unthread the right-pedal (counter-clockwise to loosen) and vice-versa for the left. Wrap each pedal in bubble wrap.

Tip – Use a freezer bag or plastic pouch to keep pedals, bolts and other small objects safe.

Step 2. The Seat

You can lower your seat or remove altogether from the frame. Newer bikes may have a quick release lever if not, loosen using the spanner. Once loosened push down as far as it will go or pull upwards to remove the seat and post. Remember to retighten the bolt to secure the seat and wrap seat post in bubble wrap (if removed).

Step 3. The Wheels

Again, newer bikes will have a quick release bolt. If not, loosen the bolt and remove the wheel via the brake blocks.

Tip – Protect the rear wheel axle by covering with bubble wrap.

Step 4. The Frame

To protect the frame and forks from scratches wrap in bubble wrap (or foam piping) and secure with cable ties.

Step 5. Prevent Movement

Loosen the stem of your handlebars and lower as far down as they will go. Then rotate so they are parallel to the frame and secure with cable ties.

Now your handlebars are secure, to prevent your front wheel and seat post moving around the box attach to the frame using cable ties.

Step 6. The Box

For extra protection line the bottom of the box with approx. 2 inches of bubble wrap or packing peanuts. Lift the frame with attached components into the box and if you have used a bag for your accessories tape this to the inside of the box. Fill the rest of the box with remaining bubble wrap or packing peanuts. Secure the box closed with plenty of adhesive tape and mark which way is up.